Shipping & Shop Policies

Every piece is handmade by me in the USA, and I now ship worldwide. Here’s what to expect when you order from Naked Nate’s.

Shipping & production

Made just for you

Your jewelry is made to order. Please allow 7–10 calendar days before shipment. Delivery time comes after production, so please allow time for both.

Ordering for a trip, birthday, or special occasion? Get in touch before placing your order so we can talk timing.

Shipping within the USA

Available shipping methods, prices, and any qualifying free-shipping offers are shown at checkout. Faster shipping services shorten transit time; they do not shorten the time needed to make your jewelry.

International shipping

International orders can now be placed directly through the website. Available destinations, shipping options, and rates are shown at checkout—there’s no need to email for a shipping quote.

Any duties or taxes collected with your order will also appear at checkout. Please review the shipping and import-charge information for your destination before paying. Delivery times vary, and customs processing can cause delays.

If your country isn’t listed at checkout, contact me and I’ll help you check the options.

Discreet packaging

Your order is securely packed in a discreet, waterproof bubble mailer. The return address uses “N. McPherson.”

Delivery questions

Delivery estimates are not guaranteed arrival dates. Please check your delivery address before ordering and contact me promptly if it needs correcting. For a delayed, missing, or damaged shipment, get in touch and include your order number so I can help.

Read the full Shipping policy. Nothing in our shipping terms limits applicable statutory consumer rights.

Returns & exchanges

Jewelry purchased on NakedNates.com may be returned or exchanged within 30 days of delivery. Items must be in new, unworn condition under our voluntary return policy.

Use the request form below or email nakednate918@gmail.com to start a return or exchange. I’ll reply with instructions. Please use sturdy packaging. You are responsible for purchasing the return shipping label for a change-of-mind return or exchange.

Exchanges

There is no exchange fee for eligible jewelry exchanged for a different item within 30 days. You pay the shipping cost to return the original item to me, and I cover the shipping cost to send your exchange.

Refunds

Eligible change-of-mind returns under our voluntary policy are subject to a $10 USD restocking fee. Once your returned jewelry arrives in new, unworn condition, I’ll issue the refund to your original payment method, minus that fee.

Depending on your payment provider, it may take up to 14 days for the refund to appear in your account.

Cancellations

I sometimes begin making an order as soon as it comes in. If you change your mind, please contact me within two hours of placing your order to request a cancellation.

Email nakednate918@gmail.com or use the request form below. Include your order number and clearly state that you’re requesting a cancellation.

After that two-hour window, your order proceeds through production and shipment. Our return conditions apply if you decide to return it, subject to applicable consumer rights.

Damaged, defective, or incorrect items

Please email nakednate918@gmail.com with your order number and a description of the problem so I can help resolve it. Photos are helpful if available.

The change-of-mind conditions and restocking fee do not limit remedies you are entitled to for faulty or incorrect goods.

Your consumer rights

This voluntary policy is in addition to applicable statutory rights, including mandatory cancellation or withdrawal rights. Where applicable law provides different return conditions, refund deadlines, or reimbursement of delivery costs, those requirements apply. No restocking fee applies where prohibited by law.

Read the full Return and refund policy for returns, exchanges, and cancellations.

Care & refurbishment

Naked Nate’s Refresh is currently available to US customers only. It costs $20 USD per leather jewelry piece and includes shipping the refreshed piece back to a US address. The service includes replacement leather, cleaning and clasp refurbishment, replacement magnets if needed, and replacement of worn powder-coated beads if needed.

You pay the shipping cost to send your jewelry to me. The refresh service is currently available only to customers based in the United States, with jewelry mailed from and returned to a US address. International refresh service is not available. An emailed mailing label may be available for eligible US shipments; postage to me is charged separately.

Contact me before sending your jewelry so I can confirm the work, turnaround, payment arrangements, and mailing instructions. This paid maintenance service is separate from returns and exchanges and does not limit remedies for damaged, defective, or incorrect goods.

Read Care info for leather and water guidance, how to open your clasp, bracelet sizing, and the full refresh details.

Privacy & payments

Your information is used to process your order, arrange delivery, and help with questions or requests. Payments are processed through the payment services available at checkout.

For details about how personal information is collected, used, and shared, read the Privacy Policy.

Need a hand with your order?

Use the form below for shipping questions, returns, exchanges, or cancellation requests. Please include your order number and tell me how I can help. You can also email nakednate918@gmail.com.